support
Priority Urgent Support
Jump the queue when something needs fixing fast.
What counts as an urgent website issue?
Priority Urgent Support is for problems that need attention now, not next week. If your site is down, hacked, or a critical function like checkout has stopped working, this gets you to the front of the queue.
Examples of urgent issues
- Website completely down or showing a server error
- Site hacked, defaced or flagged by Google as unsafe
- WooCommerce checkout or payment processing broken
- Locked out of your own admin login
- Domain or DNS misconfiguration taking the site offline
- Database error or corruption
How fast is the response?
Urgent requests are typically actioned within 6–12 hours, ahead of standard-priority work — call our priority line to get started immediately.